Terms & Conditions

Welcome to Luxentra Shop. These Terms & Conditions ("Terms") govern your use of our website and services. By accessing or using Luxentra, you agree to be bound by these Terms. If you do not agree, please discontinue use immediately.

Luxentra is an e-commerce platform offering premium USA-imported products and a reward system for completing simple tasks. We operate primarily in Bangladesh and Vietnam.

To use Luxentra Shop, you must:

• Be at least 18 years old or have parental/guardian consent
• Have the legal capacity to enter into binding contracts
• Provide accurate and truthful information during registration
• Not be prohibited from using our services under applicable laws

By creating an account, you confirm that you meet these eligibility requirements.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

• Keep your password secure and not share it with others
• Notify us immediately of any unauthorized access or security breach
• Accept responsibility for all purchases and activities made through your account
• Ensure all account information is accurate and up-to-date

Luxentra reserves the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

We strive to provide accurate product descriptions, images, and pricing. However:

• Product colors may vary slightly due to screen settings
• We reserve the right to correct errors in pricing or descriptions
• Product availability is subject to change without notice
• All products are USA-based premium imports and are 100% original

If a product is unavailable after purchase, we will notify you and offer a refund or alternative.

When you place an order on Luxentra, you agree to the following:

• Payment Methods: We accept online payments and Cash on Delivery (COD)
• Order Confirmation: You will receive an email confirming your order details
• Payment Security: Online payments are processed through secure third-party gateways
• COD Terms: Payment must be made in cash upon delivery to the courier
• Order Cancellation: Orders can be cancelled before shipment by contacting support

By placing an order, you authorize us to charge the specified payment method for the total order amount, including shipping fees.

Luxentra offers gift rewards for completing simple tasks such as app installations or surveys. The following rules apply:

• Tasks must be completed fully and genuinely to qualify for rewards
• Rewards are subject to verification and may take 3-7 business days to process
• Fraudulent activity, fake completions, or abuse will result in disqualification
• Luxentra reserves the right to modify or discontinue reward programs at any time
• Rewards cannot be exchanged for cash
• One reward per task per user unless otherwise specified

We reserve the right to refuse rewards if we detect suspicious or dishonest activity.

Luxentra delivers products to Bangladesh and Vietnam. Our shipping terms include:

• Delivery Time: Typically 5-10 business days depending on location
• Shipping Fees: Calculated at checkout based on location and order value
• Tracking: You will receive a tracking number once your order is shipped
• Delays: We are not responsible for delays caused by customs, weather, or courier issues
• Undeliverable Packages: If a package is returned due to incorrect address or refusal, reshipping fees may apply

Please ensure your delivery address is accurate. Luxentra is not liable for lost packages due to incorrect information.

We offer a 7-day return policy from the date of delivery. To be eligible for a return:

• The product must be unused, in original packaging, and in resalable condition
• Return requests must be initiated within 7 days of delivery
• Proof of purchase (order number) is required
• Damaged or defective products will be replaced or refunded at no additional cost

Non-Returnable Items:

• Opened or used personal care products
• Gift cards and promotional items
• Customized or personalized products

Refunds will be processed within 7-14 business days after we receive and inspect the returned item.

Your privacy is important to us. We collect and process personal data in accordance with our Privacy Policy.

By using Luxentra, you consent to the collection, use, and storage of your information as described in our Privacy Policy.

All content on Luxentra Shop, including text, images, logos, graphics, and software, is owned by Luxentra or its licensors and is protected by copyright and trademark laws.

You may not:

• Copy, reproduce, or distribute our content without written permission
• Use our logos, trademarks, or branding without authorization
• Modify, reverse-engineer, or create derivative works from our website

Unauthorized use of our intellectual property may result in legal action.

Luxentra Shop is provided "as is" without warranties of any kind. To the fullest extent permitted by law, Luxentra is not liable for:

• Indirect, incidental, or consequential damages
• Errors, inaccuracies, or omissions in product information
• Delays or interruptions in service
• Loss or damage resulting from misuse of products
• Third-party actions or failures (payment gateways, couriers, etc.)

Our total liability for any claim shall not exceed the amount you paid for the specific product or service.

Luxentra reserves the right to update or modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date.

Continued use of our website after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact us:

By using Luxentra Shop, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

If you do not agree with any part of these Terms, you must stop using our website and services immediately.

Thank you for choosing Luxentra Shop! We look forward to serving you.